Patient information
Practice information
Hours of operation:
8am – 5.30pm Monday to Friday
10am – 12.00pm Saturday morning*
*The clinic operates from the Emergency section of the East Grampians Health Service (Ararat Hospital).
Appointments and waiting time
We operate an appointment system. Please report to the reception staff when you arrive for your appointment. We try to keep as closely as possible to appointed times and if we are unable to do this, staff will inform you of a delay.
If you feel you need to see the doctor for a complex or more than one problem, please tell Reception when booking your appointment so that longer appointments can be made.
Billing policy
We bulk bill children under 16, pensioners and some Health Care Card holders.
All patients pay their fee on the day of the appointment.
Some procedures can incur an extra charge. You will be informed of the extra charges where possible. Please ask your doctor or receptionist if you have any further questions.
Update patient record
Please ensure your telephone number and address is correct and up to date.
Prescription policy
The doctors should have prescribed enough medication to last until your next review. Please schedule an appointment when your medication runs low. Doctors will not give you repeat prescriptions without an appointment.
Results of tests
Patients need to book a consultation to discuss results with their doctor to ensure quality care. |
